Prohibited & Restricted Items

TNQ Transport is a business-to-business road freight carrier operating within 100 km of Townsville (Garbutt). Please review this list before booking. Sending a prohibited item may result in your booking being cancelled, the goods being refused or returned at your cost, and referral to the relevant authority. This page sits alongside our Terms of Carriage.

Prohibited Not accepted under any circumstances

Cash & negotiable items

Cash, currency, coins or banknotes
Cheques, money orders, vouchers, gift cards
Any negotiable instruments

Dangerous Goods — TNQ Transport carries NO Dangerous Goods

We are not a Dangerous Goods carrier. Anything classified under the Australian Dangerous Goods (ADG) Code, edition 7.9 is not accepted, including:

Class 1 — explosives (ammunition, fireworks, flares, detonators, gunpowder, pyrotechnics)
Class 2 — gases and aerosols (flammable, toxic or compressed gas)
Class 3 — flammable liquids (fuels, solvents, many paints)
Class 4 — flammable solids and substances liable to spontaneous combustion
Class 5 — oxidisers and organic peroxides
Class 6.1 / 6.2 — toxic and infectious substances (clinical/medical waste, used needles, pathogens, diagnostic specimens)
Class 7 — radioactive materials
Class 8 — corrosives (acids, alkalis)
Class 9 — miscellaneous dangerous goods, including lithium-ion / lithium-metal batteries

If you are unsure whether an item is Dangerous Goods, contact us before booking.

Temperature-controlled, perishable & living goods

Chilled, frozen or refrigerated goods; seafood, meat, dairy, perishable food
Live animals and livestock; plants requiring refrigeration
Human remains in any form; medical, biological or diagnostic samples
Animal products, skins, fur, ivory, or any endangered-species product

We do not operate temperature-controlled transport.

Valuables, weapons & controlled goods

Precious metals, bullion, gold, silver, platinum; precious or semi-precious stones
Rare, unique or irreplaceable items
Firearms, weapons or weapon components
Illegal drugs, narcotics or controlled substances

Household removals & personal effects

Household removals (residence-to-residence moves)
Personal effects and household goods

TNQ Transport is a commercial freight service and does not carry out household removals.

Restricted Accepted only on conditions

These items are accepted, but if the conditions aren't met your shipment may be delayed, refused, or made ineligible for a cover claim.

Fragile & glass

Accepted when packaged to withstand normal road-freight handling. Inadequately packaged fragile goods are carried at owner's risk and are excluded from cover (see below).

Alcohol

Accepted when securely packaged and correctly declared, and subject to applicable licensing requirements.

Plants, seeds & agricultural goods

May be subject to Queensland biosecurity requirements (Biosecurity Act 2014 (Qld)). Acceptance is at our discretion and the customer is responsible for any permits.

Tobacco & vaping products

By prior written arrangement only, and subject to applicable state and federal regulations.

High-value goods & oversize / overweight loads

Goods worth more than the included $3,000 cover should have their value declared at booking (uplift applies). Loads over 6 pallets or 5 tonnes, or any leg over 100 km from Townsville, need a manual quote — please contact us.

Cargo cover What's included

$3,000 cargo cover is included free on every consignment, subject to our policy in force.
Declare a higher value at booking and we add an uplift of 1.5% of the amount above $3,000 (self-serve up to $20,000; above that, contact us).
Cover is for direct loss of, or physical damage to, the goods where we are at fault.
How value is assessed: the cost price of the goods (supplier invoice); where there is no invoice, 65% of the retail/sales value; for used or second-hand goods, the depreciated market value. GST and freight charges are excluded from any amount payable.

Not covered Excluded from cover even if carried

Prohibited goods (above) — carried, if at all, entirely at owner's risk.
Goods of subjective or unverifiable value — antiques, collectables, memorabilia, one-of-a-kind items; works of art; rare or irreplaceable items; used/second-hand goods where prior condition can't be objectively verified; goods without a commercial invoice or documented replacement value.
Personal effects and household goods.
Insufficient packaging — goods not packed to withstand ordinary transit (especially liquids, glass and fragile items).
Pre-existing condition / inherent vice — damage that pre-dated carriage, ordinary wear, leakage, or defect in the goods.
Indirect & consequential loss — delay, missed delivery slots, loss of market value, loss of profit or contract.

Making a claim

Visible damage / shortage: note it on the proof of delivery at delivery.
Concealed damage: notify us in writing within 14 days of delivery.
Non-delivery: notify us in writing within 30 days of the scheduled delivery date.
Particulars (photos, repair quote or replacement invoice, purchase documentation): within 60 days of delivery.
Legal proceedings: within 12 months of when the loss was, or ought to have been, discovered.

Only the party who booked and paid for the consignment may lodge a claim. Capture photos of the packaging, the goods and the label as soon as damage is found. Claims are assessed under our Terms of Carriage and, where applicable, the Australian Consumer Law (your statutory rights are not affected by this page).

Questions about a specific item? Call 0420 641 389 or email [email protected] before you book. TNQ Transport is a registered business name / division of Saddique Logistics Pty Ltd · ABN 49 648 601 843 · Governed by the law of Queensland.